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RESERVATION AND CANCELLATION POLICIES


RESERVATIONS:
Reservations are taken online 24 hours a day. Please feel free to call 479-253-8667 or email at info@treehousecottages.com with any questions.

*In light of the Covid 19 virus, our office is temporarily closed, but we are available by phone daily, from 10 a.m. to 5 p.m.

*Our Treehouses accommodate two adults only, 18 and older.
Hillside Haven Cottage accommodates two adults or two adults and up to two children. 

*We do not allow pets, but are happy to recommend pet-friendly lodging in our area.

ONLINE RESERVATIONS: 
If a cottage is already booked, it will show OCCUPIED on our reservation page. If it is available, it will show BOOK and you will be able to book your reservation on our website. If it shows CALL US, only one or some of the nights you are requesting are available. Be sure to check out www.eurekasprings.org for a schedule of events during your stay. As always, please don't hesitate to call our office with any questions you may have.
AVAILABILITY: 
Reservations are encouraged as far in advance as possible as we tend to fill up months in advance. For full UPDATED details on what is available, please check our availability calendar. We can take reservations 24 months in advance, so feel free to book for your next special occasion, holiday or event.
PRICES:
$179.00 In Town, Queen Bed
$199.00 Hidden Forest, King Bed
Excluding tax.


HONEYMOON AND ANNIVERSARY PACKAGES
We provide a bottle of champagne or sparkling cider and chocolates for our guests celebrating a honeymoon or anniversary for a $18.00 added charge. For this added package, please click on Specials, then Add to your reservation and specify in the Preferences section whether you would prefer the champagne or sparkling cider. You must be 21 or over to receive the champagne.
CHECK-IN & OUT:
*Current Covid-19 Arkansas Lodging Guidelines require extra time in between guests. To ensure the safety of our guests and housekeeping staff, we have temporarily changed our check in and check out times. Thank you for your understanding.*
CHECK-IN: 4:30 p.m.
CHECK-OUT: 11:00 a.m.

AFTER HOURS CHECK-IN: If arriving after 5:00 P.M. please call the office at 479-253-8667 to make after hour arrangements. 
DEPOSIT:
A deposit of 1 night is required at the time a reservation is made. Your remaining balance will be charged 14 days prior to your arrival date. For a booking of 4 or more nights and for a group reservation, we ask for a 2 night deposit. For extended stays of 4 or more nights, your balance will be charged 30 days prior to your arrival date. All extended stays must be made through the office at 479-253-8667. We do not offer extended stays more than six nights.
*When booking for a group, please book each cottage reservation separately...We require a deposit for each cottage reservation.

We accept Discover, Mastercard, Visa and Debit Cards.

GIFT CERTIFICATES:
A Gift Certificate can be purchased for a single or multiple night stay at Treehouse Cottages. All Gift Certificate sales are final, with a 5 year expiration. Gift certificates may NOT be redeemed for cash. Please be aware that our calendar books up usually 8+ months in advance; the recipient may not be able to redeem their gift certificate right away. Please call our office for rates, questions, and purchasing.
All policies apply to gift certificate reservations.
To order a gift certificate, click the link below or call our office at 479-253-8667.
https://reserve1.resnexus.com/resnexus/reservations/lodging/7EF40314-CE37-405F-A9E4-684B8BBF3327?&tab=GC
CANCELLATIONS:
We have a 14-day cancellation policy for canceling, rescheduling or early departures, for 3 nights or less. For 4 night stays or longer, we require a 30-day cancellation notice. TO CANCEL A RESERVATION, PLEASE CALL OUR OFFICE at 479-253-8667. Our policy is intended to be fair to our guests, yet prevent the loss of income to our business. Therefore, if for any reason, you cancel, reschedule or make any changes to your reservation dates less than 14 days (30 days for extended stays) your entire stay is non-refundable. If you cancel, reschedule or change your reservation 14 days or more from your arrival date (30 days or more for extended stays), your deposit will be refunded (-$10.00 processing fee). Please retain your cancellation confirmation email from Treehouse Cottages as verification of your request to cancel.